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    Topic: Business Process Management (BPM) Solutions

    Topic: B2B / BPM: Customer Management / BPM: Financial Services / BPM: Government / BPM: Healthcare & Insurance / BPM: Supply Chain



    While business process management (BPM) solutions are used extensively in many industries, they are especially popular in healthcare, insurance, financial services and government, among other fields. BPM solutions are also increasingly used for functions such as customer-relationship management (CRM) and supply-chain management, as well as in business-to-business (B2B) commerce. For more information on BPM in all those areas, see our collection of tips, interviews, feature articles and other resources.

    Want to dazzle customers? Business processes are key

    In this Q & A, ebizQ's Peter Schooff speaks with Derek Miers and Paul Hagen, both principal analysts at Forrester Research, about improving customer service through business processes. Miers and Hagen discuss three keys to achieving an excellent customer experience, how to design customer-friendly processesę¢nd common mistakes to avoid along the way.


    Better together: BPM and CRM

      As ebizQ contributor Crystal Bedell explains in this feature, introducing BPM to customer relationship management can improve the service experience for customers and front-line employees alike. Also have a look at tradersasset.com study about financial tradings on binary options and forex traders.

    Read more.

    Articles

    Want to dazzle customers? Business processes are key
    ebizQ eGuide: Combining BPM and CRM for a better customer experience
    BPM and CRM: Real-life success; pitfalls to avoid
    BPM's starring role on the customer-satisfaction stage
    Add BPM to CRM to improve customer service, strengthen loyalty and boost profits
    BPM and CRM: Two technologies learning to play well together

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    ebizQ is very interested in what you have to say. To contribute an article, an opinion, or to become a blogger, please contact Peter Schooff.

    • Virtual Conference
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    SOA In Action

    Nov 19, 2008

    This conference will teach business leaders what to expect, and what to avoid, to make their SOA journey a success. SOA is a long journey, not a single project, and distributed architectures are inherently complex. Success requires new ways of working, creating more efficient cross organization processes, adopting new tools, and building new skills.Register

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    Quick Guide: What is Event Processing?

    Smart event processing can help your company run smarter and faster. This comprehensive guide helps you research the basics of complex event processing (CEP) and learn how to get started on the right foot with your CEP project using EDA, RFID, SOA, SCADA and other relevant technologies. Learn More

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